- How easy do you find it to get through to the practice by telephone?
- How helpful do you find the reception team at the practice?
3. How satisfied are you with ther practice’s appointment times?
4. Do you get to see or speak to your preferred clinician when you would like to?
5. Were you offered a choice of appointment when you last tried to make an appointment at the practice?
6. Were you satisfied with the type of appointment you were last offered?
7. Did you accept the last appointment that you were offered?
8. Would you describe your experience of making an appointment as good?
9. How long did your wait to be seen after your scheduled appointment time at your last appointment?
10. Did the healthcare professional you saw or spoke to give you enough time during your last appointment at the Practice?
11. Was the healthcare professional you spoke to or saw at your last appointment at the Practice good at listening to you?
12. Was the healthcare professional you saw or spoke to at your last Practice appointment good at treating you with care and concern?
13. Did you feel involved as much as you wanted to be in any decisions about your care and treatment during your last appointment at the Practice?
14. Did you have confidence and trust in the healthcare professional you spoke to or saw during your last appointment at the Practice?
15. Did you feel that the healthcare professional recognised or understood any mental health needs during your last appointment at the Practice?
16. Did you feel that your needs were met during your last appointment at the Practice?
17. Do you feel that you have had enough support in the last 12 months to help manage any long term condition?
18. How would you describe your overall experience of the Practice?
